We aim to depatch orders within 5 working days, if for any reason we can not fulfil your order within that period we will contact you by email or by telephone to advise you and you will be offered the option of cancelling your order.

 

Orders will be despatched by Royal Mail 24 (First Class) post or by Courier depending on weight and value.  

 

A signature may be required for larger or more valuable orders.

 

For UK Postage charges see our "Postal Costs" page

 

 

We aim to depatch orders within 5 working days, if for any reason we can not fulfil your order within that period we will contact you by email or by telephone to advise you and you will be offered the option of cancelling your order.

 

Orders will be despatched by Royal Mail 24 (First Class) post or Courier depending on weight and value.  

 

A signature may be required for larger or more valuable orders

For Postage charges outside the UK please see our "Postal Costs" page 

 

 

 

If not completely satisfied, goods can be returned within 14 days of purchase subject to the following terms and conditions:

1. Customers must obtain authorisation before returning items.  Please contact us by  telephone or email.

2. Return postage is at the customers expense.

3. Returned goods must be unopened and in unused condition.

4. Postage and packing charges are not refundable.  If the order was subject to a free delivery discount the delivery cost will be deducted from the refund amount if the balance of the order no longer qualifies.

5. Please contact us if you wish to return items as we are unable to accept unauthorised returns.

6. Items are returned at customers risk so customers are advised to pack items carefully and retain proof of posting.  Valuable items should be sent using an insured service.

 

UK customers may exercise their rights under the UK Distance Selling Regulations to return a order and receive a full refund including any P&P charges if the complete order is returned within 7 days of receipt. Please note that return postage is at the customers expense.

These rules do not apply for faulty items which will usually be replaced at our expense.  

Please contact us directly to resolve any issues with faulty goods.

 

 

 

 

All goods must be checked immediately upon delivery and any shortages or damages notified within 24 hours of receipt.

Delayed or lost deliveries will be dealt with according to the carriers (Royal Mail or Courier) terms and conditions. 

Please note that for goods sent with Royal Mail we are unable to investigate delayed deliveries until 21 days after sending. - please see www.royalmail.com for details. 

If extra compensation cover is required please enquire before ordering..
 

Contact Details
Jennifer Roberts
Tall Timbers,
Hawthorne Drive

Wheaton Aston
Stafford
ST19 9NQ