Delivery and Returns

 
Delivery UK
 
 We aim to depatch orders within 5 working days, if for any reason we can not fulfil your order within that period we will contact you by email or by telephone to advise you and you will be offered the option of cancelling your order.
 
Orders will be despatched by Royal Mail 24 (First Class) post or by Courier depending on weight and value.  
 
A signature may be required for larger or more valuable orders.
 
UK Postage charges
 
All our postage rates are based on the value of your order. 
 
However for heavy items such as dolls house kits, couriers are levying a surcharge for the following post codes 
 
The Highlands and Islands of Scotland - postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE  and also Northern Ireland, Isle of Man and Isles of Scilly -postcodes BT, IM, TR21-25.
 
If you live in any of these areas and you are ordering Dolls House Kits please contact us before you place your order so that we can quote you for delivery.
 
 
The postage rates for the U.K. are
 
up to £5.00 £5.00 (includes small order charge)
£5.01 to £40.00 £3.95
Orders over £40.00 are Post Free
 
 
Delivery outside the UK
 
We aim to depatch orders within 5 working days, if for any reason we can not fulfil your order within that period we will contact you by email or by telephone to advise you and you will be offered the option of cancelling your order.
 
Orders will be despatched by Royal Mail 24 (First Class) post or Courier depending on weight and value.  
 
A signature may be required for larger or more valuable orders.
 
The automatically calculated delivery cost is correct for the majority of international orders, but in some cases this may need to be adjusted in which case customers will be notified by email and given the option to proceed or cancel the order
 
In particular if you are ordering Dolls House Kits there will be a surcharge depending on the country you live in. Please contact us before you place your order so that we can quote you for delivery.
 
For orders outside the U.K. the Postage Charges are
 
up to £5.00 £5.25 (includes small order charge)
£5.01 to £10.00 £3.95
£10.01 to £20.00 £4.25
£20.01 to £30.00 £4.75
£30.01 to £100.00 £6.25
£100.01 to £180.00 £7.75
Orders over £180.00 are Post Free
 
In some cases goods sent outside the EU may incur additional customs import duty and clearence charges.  
 
It is the customers responsibility to pay these charges so we advise that the these costs are checked before ordering.
 
Returns Policy
 
If not completely satisfied, goods can be returned within 14 days of purchase subject to the following terms and conditions:
1. Customers must obtain authorisation before returning items.  Please contact us by  telephone or email.
2. Return postage is at the customers expense.
3. Returned goods must be unopened and in unused condition.
4. Postage and packing charges are not refundable.  If the order was subject to a free delivery discount the delivery cost will be deducted from the refund amount if the balance of the order no longer qualifies.
5. Please contact us if you wish to return items as we are unable to accept unauthorised returns.
6. Items are returned at customers risk so customers are advised to pack items carefully and retain proof of posting.  Valuable items should be sent using an insured service.
 
UK customers may exercise their rights under the UK Distance Selling Regulations to return a order and receive a full refund including any P&P charges if the complete order is returned within 7 days of receipt. Please note that return postage is at the customers expense.
These rules do not apply for faulty items which will usually be replaced at our expense.  
Please contact us directly to resolve any issues with faulty goods.
 
 
 
Lost or Damaged Goods
 
All goods must be checked immediately upon delivery and any shortages or damages notified within 24 hours of receipt.
Delayed or lost deliveries will be dealt with according to the carriers (Royal Mail or Courier) terms and conditions. 
Please note that for goods sent with Royal Mail we are unable to investigate delayed deliveries until 21 days after sending. - please see www.royalmail.com for details. 
If extra compensation cover is required please enquire before ordering..
.  
 
 
Jennifer's of Walsall © 2016

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